Admin Features
Powerful new tools at your disposal with the Ternio mobile app dashboard.
SwitchControl
Provide mobility for your workforce with ease from the Ternio mobile app Dashboard.
- Add or remove admin access directly from the dashboard
- Get started with as little as 10 agents a month
- Add one or more agents with a click of a button
SwitchControl
Provide mobility for your workforce with ease from the Ternio mobile app Dashboard.
- Add or remove admin access directly from the dashboard
- Get started with as little as 10 agents a month
- Add one or more agents with a click of a button
TernioInsights
Expand the visibility and deepen the insights of all your teams using the Ternio mobile app.
- You will now have Real-time agent monitoring & recordings from your mobile workforce
- All contact metadata including agent disposition notes will be included in your reporting using the Ternio mobile app
- Optimize agent behavior through deeper visibility
TernioInsights
Expand the visibility and deepen the insights of all your teams using the Ternio mobile app.
- You will now have Real-time agent monitoring & recordings from your mobile workforce
- All contact metadata including agent disposition notes will be included in your reporting using the Ternio mobile app
- Optimize agent behavior through deeper visibility
TernioSecure
Ensuring that your customer’s data is secure using the highest standards in the industry.
- All data is transferred over HTTPS
- Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
- Our RTO and RPO service levels are less than 24 hours
TernioSecure
Ensuring that your customer’s data is secure using the highest standards in the industry.
- All data is transferred over HTTPS
- Customer data is encrypted using 256-bit Advanced Encryption and stored on resilient storage with Microsoft Azure
- Our RTO and RPO service levels are less than 24 hours
TernioContinuity
Enhance your business continuity and disaster recovery plans with the Ternio mobile app.
- Stay connected to customers during blackouts or wifi issues
- Scale your on-call workforce as call volume spikes
- In case of a disaster, quickly shift your critical workforce to mobile in seconds with the Ternio mobile app
TernioContinuity
Expand the visibility and deepen the insights of all your teams using the Ternio mobile app.
- Stay connected to customers during blackouts or wifi issues
- Scale your on-call workforce as call volume spikes
- In case of a disaster, quickly shift your critical workforce to mobile in seconds with the Ternio mobile app
Get started today
Join the mobile workforce wave.
Amplify your agents experience and workflow, so they can focus on what matters- the customers.
